Refund policy

LIMITED PRO-RATED WARRANTY Go Green Synthetic Lawn Solutions, LLC ("Go Green") uses the highest quality materials and state of the art manufacturing techniques in the production of its synthetic turf. The term "synthetic turf" as used herein applies only to synthetic turf purchased from Go Green. For a period of FIFTEEN (15) YEARS, from the date of purchase, Go Green warrants its synthetic turf products against: (a) defects in materials or workmanship that result in premature wear during ordinary and normal use of the product(s) (b) significant fading, breakdown, or degradation due to exposure to natural ultraviolet rays. For purposes of this Limited Warranty, synthetic turf will be deemed to have failed in ultraviolet stability if the original tensile strength of the product decreases by more than 50 percent. Go Green's obligations under this Limited Warranty, at its sole discretion, are restricted to the issuing of a credit to the purchaser for only the affected area of synthetic turf covered herein equal to the cost of the synthetic turf material. The credit will only be good towards the purchase of new Go Green synthetic turf of the same or comparable quality. There will be no cash payout. Go Green's liability under this Pro-rated, Limited Warranty is limited to the cost of the synthetic turf only. PRORATION BREAKDOWN: 0-1 YEARS - 100% 1 -2 YEARS - 80% 2-5 YEARS - 50% 5-8 YEARS - 30% 8-15 YEARS - 10% THIS LIMITED WARRANTY EXCLUDES NORMAL WEAR AND TEAR, INCLUDING, BUT NOT LIMITED TO, MATTING ON THE SYNTHETIC TURF FOR ANY REASON. Matting of the blades and cover surface deterioration due to normal wear and tear are not manufacturing defects and therefore are not covered by this Limited Warranty. Additionally, this Limited Warranty shall not cover any defect, failure or damage in or to the synthetic turf, which is: (a) subject to or caused by abuse, misuse, negligence (b) the result of improper installation, maintenance, repairs, alterations or replacements (c) damaged, directly or indirectly, including, but not limited to, and/or on account of, accident, vandalism, machinery, inappropriate footwear (spiked shoes or metal cleats), animals, misuse, fire, tobacco products, flood, chemical reactions, the use of dry cleaning fluids or improper cleaning methods, acts of God, static or dynamic loads exceeding the manufacturers specifications at time of installation, improper installation, improper or faulty subsurface preparation, and the failure of the subsurface after the installation including settling of the surface (d) caused by sun magnification and melting or matting from reflection (e) the result of sun magnification and melting from Low E windows with the exception of Platinum Heatmaxx synthetic turf products, which are subject to a fifteen [15] year Pro-rated, Melt-Resistant Warranty. This Limited Warranty is expressly in lieu of all conditions and warranties express or implied, in fact or by law, or otherwise, including without limitation, any implied conditions or warranties as to merchantability or fitness for a particular purpose. Go Green hereby DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND DISCLAIMS LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. The remedy of repair, replacement, or credit under this Limited Warranty shall be the sole remedy. Go Green shall have no other obligations or liability in connection with any matter or thing, including, without limitation, all indirect or consequential damages, damages arising out of the use or performance of the synthetic turf, damages for personal injury, damages related to lost revenue, increased costs, down time costs, and/or additional costs involved with installation or re-installation. Go Green SPECIFICALLY EXCLUDES AND WILL NOT PAY CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER THIS LIMITED WARRANTY. No person or party is authorized to create any obligation or liability for Go Green, and only the Limited Warranty expressed herein shall apply. All claims made under the foregoing limited warranty shall be invalid and null and void unless made in writing, including email, with photos, submitted within thirty (30) days of a covered issue becoming evident. THIS LIMITED WARRANTY IS NON-TRANSFERABLE AND IS EXTENDED ONLY TO THE ORIGINAL END USER WITH PROOF OF PURCHASE.